Some invoices go to exception; Future action requests seem to be the cause

Notes

We had an invoice go to exception status, so acquisitions staff decided to break it into one invoice per PO. I'm faced with 5 invoices in exception status. The standard fix for Invoices that go to exception doesn't work for these 5. The error.log shows this message for each:

2019-06-13 09:12:17,467 [OLE/KSB-pool-1-thread-371] u:/d:11355776 ERROR org.kuali.rice.kew.impl.action.WorkflowDocumentActionsServiceImpl :: Problems evaluating documentWillHaveAtLeastOneActionRequest: Error running simulation for document id 11355776
org.kuali.rice.kew.api.exception.DocumentSimulatedRouteException: Error running simulation for document id 11355776
2019-06-13 09:12:17,468 [OLE/KSB-pool-1-thread-371] u:/d:11355776 FATAL org.kuali.rice.core.framework.persistence.jta.KualiTransactionInterceptor :: Exception caught by Transaction Interceptor, this will cause a rollback at the end of the transaction.
java.lang.RuntimeException: Problems evaluating documentWillHaveAtLeastOneActionRequest: Error running simulation for document id 11355776
Caused by: org.kuali.rice.kew.api.exception.DocumentSimulatedRouteException: Error running simulation for document id 11355776
2019-06-13 09:12:17,469 [OLE/KSB-pool-1-thread-371] u:/d:11355776 ERROR org.kuali.ole.select.document.OleInvoiceDocument :: Workflow Error found checking actions requests on document with id 11355776. *** WILL NOT UPDATE PURAP STATUS ***
java.lang.RuntimeException: Problems evaluating documentWillHaveAtLeastOneActionRequest: Error running simulation for document id 11355776
Caused by: org.kuali.rice.kew.api.exception.DocumentSimulatedRouteException: Error running simulation for document id 11355776

I saw "documentWillHaveAtLeastOneActionRequest: Error" and looked at the invoices. They all show a non-standard message in the Future Action Requests tab in the Route Log. It says "Unable to determine Future Action Requests." Usually, if there are no Future action requests, it shows an empty table.

I've looked at the table krew_actn_rqst_t, and I see nothing out of the ordinary for these document IDs. I'd like to know where else to look, what else to check, if there's something I need to change, in order to get these in a usable state. The document IDs for these invoices are:

11355915
11355837
11355798
11355776
11354799

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Maura Byrne

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Maura Byrne

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