The ‘Request’ app is where current requests submitted by your institution's patrons can be found.
Processing incoming requests
Log into your institution’s ReShare tenant with your local credentials and choose ‘Request’ from the main dashboard. Request is the action that will allow you to Receive an item.
Click the request to be received from the list of all requests, or search the request number - found on the pull slip - in the search box. To process an incoming request, it must currently be in the Shipped state.
To receivea request enter the request ID and click Scan. At the top of the screen you will see if the item was updated successfully.
Route to patron according to your local procedures.
To return a request to the lending library:
Click the request to be received from the list of all requests, or search the request number - found on the pull slip - in the search box. To return a request to the lending library, it must currently be in the In local circulation process state.
In the Actions field, enter the request ID and click Scan.
At the top of the screen you will see the item was updated and has a status of Awaiting Return Shipping.
A new box should appear in the Actions field. Enter the request ID again and click Scan.
At the top of the screen you will see the item was updated and has a status of Return Shipped.
The request is now ready for shipping following your library's local procedures. The lending library will complete the request in ReShare once it is received back at the home institution.
Related pages:
Demo videos
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