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Request Processing

The ‘Request’ app is where current requests submitted by your institution's patrons can be found.

 

Processing incoming requests

  • Log into your institution’s ReShare tenant with your local credentials and choose ‘Request’ from the main dashboard. Request is the action that will allow you to Receive an item.

  • Click the request to be received from the list of all requests, or search the request number - found on the pull slip - in the search box. To process an incoming request, it must currently be in the Shipped state.

  • To receive a request enter the request ID and click Scan. At the top of the screen you will see if the item was updated successfully.

  • Route to patron according to your local procedures.

To return a request to the lending library:

  • Click the request to be received from the list of all requests, or search the request number - found on the pull slip - in the search box. To return a request to the lending library, it must currently be in the In local circulation process state.

  • In the Actions field, enter the request ID and click Scan.

  • At the top of the screen you will see the item was updated and has a status of Awaiting Return Shipping.

  • A new box should appear in the Actions field. Enter the request ID again and click Scan.

  • At the top of the screen you will see the item was updated and has a status of Return Shipped.

  • The request is now ready for shipping following your library's local procedures. The lending library will complete the request in ReShare once it is received back at the home institution.

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Demo videos

 

 

Operated as a Community Resource by the Open Library Foundation