When you follow the password reset link, there must not be an active ReShare session in your browser. Either:
a. Log out of ReShare in your browser, or
b. Open the password reset link using an incognito browser window.
If there is still an active ReShare session, following the password reset link will result in seeing the ReShare homepage rather than the “Set new password” page. This is a problem with the underlying FOLIO/Stripes component (STCOR-406).